Client Success Operations Specialist

Are you an organized self-starter with strong follow-through, looking to grow within an amazing company? If so, please read on! 

About Us  
E7 Solutions is an Atlassian Platinum Solutions Partner providing digital transformation services. We are widely recognized for expertise in leveraging Atlassian products to help businesses achieve their goals through innovation and optimization. Atlassian has recognized our achievements with numerous Partner awards and Specializations.  

Our core values underscore our work, and our unique culture is at the heart of our motivation. We’re a remote-friendly organization that has a fluid approach when it comes to work/life integration. We are serious about our work but not at the expense of an open and collaborative environment. We strongly believe in the philosophy that "to conquer every mountain, we must go as a team." This commitment to teamwork has earned us recognition, including being awarded Crain’s Coolest Places to Work in recent years.  

E7 is a privately-owned firm headquartered in Troy, Michigan, and serves SMB and Enterprise clients both domestically and globally 

About the Role   

We are seeking a proactive and adaptable Operations Specialist to be a key member of the Operations Team, supporting the COO, Client Services, and HR operations. This role reports to the Operations Team Lead and spans a wide range of responsibilities — from strategic initiative support to hands-on execution — and has the opportunity to help serve as an operational anchor across the organization. 

The Operations Specialist helps translate priorities into action, maintains visibility across moving parts, and ensures key initiatives continue progressing. This is a role for someone comfortable operating in a dynamic environment, able to shift between strategy and tactical execution, and willing to step in wherever needed to keep the business moving forward. 

Key Responsibilities Include: 

• Support the COO in advancing operational priorities across Client Services and HR 
• Provide structure and follow-through on cross-functional initiatives 
• Track project status, identify blockers, and help drive initiatives to completion 
• Support strategic planning cycles and internal operating rhythms 
• Facilitate meetings to ensure clarity, decisions, and actionable next steps 
• Capture and monitor key business metrics such as utilization, profitability, invoicing, and capacity planning 
• Maintain and refine internal processes to improve consistency and efficiency 
• Manage and support calendar and capacity strategy for Client Services 
• Contribute to company-wide events and initiatives  

About You 

• Organized, with attention to details and deadlines 
• Solution-oriented, with the ability to move beyond identifying problems to driving resolution 
• Excellent verbal and written communication skills tailored to the audience receiving the information 
• Well versed in Microsoft Suite 
• Knowledge of EOS operating model is a bonus 
• Knowledge of standard office administrative practices and procedures 
• Interest in technology or Atlassian & Superhuman Suites preferred 
• Excited by problem-solving and creating order from disorganization 
• Enjoy working both collaboratively as well as independently as projects require 
• Bring positive energy and a strong sense of drive to your work 

Why E7 Solutions? 
 
Join the smart, innovative, and collaborative team at E7. Here are a few reasons why: 

• We’re serious about our work but not at the expense of maintaining an open, friendly, collaborative environment.   
• You will have access to great compensation, benefits, PTO, and a variety of perks including medical, dental, vision, 401K, tuition assistance, paid holidays and paid parental leave! 
• We’re a unique company that stays true to its Core Values!   
• You’ll be part of a team that shares an entrepreneurial attitude, brings a resourceful attitude, and is adventurous.  
• We’re firm believers in the statement: “to conquer every mountain, we must go as a team.”   
• You’ll get to roll-up your sleeves and get things done.   
• We’re what we say we are, and we ensure alignment of our words and our actions.  
• You’ll have direct access to E7’s leadership with an opportunity to shape the company and make a real impact.  
• We’re a remote-friendly organization that has a fluid approach when it comes to work/life integration.   
• You’ll be an important part of a company that has won Crain's Cool Places to Work for 4 consecutive years!  
• We’re contributing to our community and believe in sponsoring, mentoring, volunteering, and supporting those around us. 

Remote Eligibility 

This role may be performed remotely. For candidates local to the Troy area, we ask that you work from the office 1–2 days per week to support collaboration and team connection. All candidates, regardless of time zone, must be available during E7’s core hours of 9:00 a.m. to 3:00 p.m. Eastern Time.