Client Services Director
Are you a teambuilder that thrives on delighting the customer and growing revenue? Keep reading!
About Us
E7 Solutions is an Atlassian Platinum Solutions Partner providing digital transformation services. We are widely recognized for expertise in leveraging Atlassian products to help businesses achieve their goals through innovation and optimization. Atlassian has recognized our achievements with numerous Partner awards and Specializations.
Our core values underscore our work, and our unique culture is at the heart of our motivation. We’re a remote-friendly organization that has a fluid approach when it comes to work/life integration. We are serious about our work but not at the expense of an open and collaborative environment. We strongly believe in the philosophy that "to conquer every mountain, we must go as a team." This commitment to teamwork has earned us recognition, including being awarded Crain’s Coolest Places to Work in recent years.
E7 is a privately-owned firm headquartered in Troy, Michigan and serves SMB and Enterprise clients both domestically and globally.
About the Position
E7 Solutions (E7) is growing fast and we’re seeking a Client Services Director to help take us to the next level. As a member of the E7 Leadership team, the Director is responsible for defining, developing, and overseeing client-facing practices by identifying and capitalizing on emerging opportunities. This role is pivotal in successfully evolving and leading the delivery of our professional and managed service teams and will be responsible for increasing revenue and long term relationships. Key responsibilities include the following:
- Collaborate, design and drive excellence in our client practices, internal practices, deliverables, and service offerings.
- Lead, manage, and hold accountable E7 Client Services team members to meet defined objectives and provide strategic direction to practice leaders.
- Oversee Client Services team talent acquisition and contractor/partner relationships.
- Establish and analyze measurables for success and revenue targets.
- Provide coaching and mentorship to practice leaders to support their professional growth and development.
- Lead strategic conversations to establish long-term relationships with top-tier clients to identify opportunities for service enhancements and grow new business.
- Oversee client communications and negotiations, provide senior level client management support, and nurture client relationships.
- Manage the budget for client services, including resource allocation and financial planning, to ensure profitable and effective delivery of client-facing practices.
About You
You are a humble leader - you drive innovation and revenue growth, and also are a teambuilder and mentor. You have a successful track record of managing client teams and are looking for an opportunity to join an amazing company where you can use your strategic and customer skills to have a big impact.
Benefits
- The compensation package for this position includes a salary, bonus potential and equity.