Business Operations Manager

Would you be excited to work for a nonprofit organization that helps manufacturers all over Michigan prosper? If so, please read on!

About Us
Since 1991, the Michigan Manufacturing Technology Center has assisted Michigan's small and medium-sized businesses to compete and grow. The Center offers personalized consulting services that enable Michigan manufacturers to operate smarter, compete, and prosper. We develop more effective business leaders, drive product and process innovation, assist with navigating through governmental and industry regulations, promote company-wide operational excellence, and foster creative strategies for business growth and greater profitability. We work tirelessly on behalf of Michigan manufacturers, finding the right solutions for every situation, every time.

About the Job
The Business Operations Manager is responsible for overseeing day-to-day business operations to ensure the office runs safely, efficiently, and professionally. This position plays a critical role in managing project scope and timing, coordinates training and events, manages facilities and vendors/partners, coordinates office processes, and serves as a central point of contact for internal operations to ensure a professional and welcoming environment for staff, clients, and partners. 

Essential Duties

• Manage daily business operations, including classrooms, supplies, equipment, and shared spaces.  
• Oversee day-to-day facility operations to ensure a safe, functional, and professional work environment. 
• Primary point of contact for office vendors, service providers, and facilities support, coordinating facility needs such as maintenance requests, repairs, and safety issues. 
• Manage coordination of all open enrollment events held within the facility and offsite, including rooms, instructors, resources, technology, and materials utilizing a Learning Management System (LMS).
• Publish training and event offerings on MMTC’s website for registration. 
• Manage master schedule for consultation projects/proposals. 
• Sub-contractor management and scheduling utilizing Customer Relationship Management (CRM) tool. 
• Procurement and reconciliation of office expenses. 
• Regional and local daytime travel may occasionally be required.

Additional Duties

• Assist with onboarding new employees (workspace setup, access, supplies).
• Assemble training packets and materials for Trainers prior to engagements. 
• Updating metrics and tracking sheets. 
• Creating and issuing certificates.
• Updating learner records.
• Provide administrative support to leadership and staff as needed.  

Supervisory Responsibilities

• Professional reception services, visitor support, and phone coverage as needed. 
• Procurement and supply management. 

About You

• Associate or Bachelor’s degree, or equivalent combination of education and experience. (Bachelor's degree preferred).
• Strong organizational and time management skills with the ability to manage multiple priorities. 
• Proficiency in Microsoft Office, training website management, Salesforce or other CRM, scheduling, and registration. 
• Excellent written and verbal communication skills. 
• High attention to detail, follow-through, and confidentiality. 
• Ability to work collaboratively across teams and adapt to changing priorities.